Do you have a store I can visit?
We currently have no physical store located for our customers' visits. However, we would love to send you detailed product images or even open a quick video call if either helps you with shopping. Contact us via email or through an online form.
Where are you shipping from?
We are located and shipping from Canada, but always open for our international customers. Feel free to chat, leave feedback, or connect with us!
For assorted products, can I give you my preferences?
Yes, certainly. If you add a cart note at the time of your purchase, we will arrange it before shipping.
If you have already proceeded with your payment, you can email or submit an online form with your preferences. Please do so before our shipment, which will be in 1-2 business days, so you can get what you want. If you do not contact us, they will be assorted randomly by our team.
Kindly advise all affiliated PROTEC5 masks are on final sale - no returns or refunds are accepted.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Other inquiries? Let's chat.
DM us on Instagram on Mondays and Fridays from 7 to 9 PM (EST). We are open for two hours to respond to your messages immediately on Mondays and Fridays. If you need our quick response, please take advantage of our instant response time.